Account FAQ — Registration, KYC & How Bonuses Work
How to open an account, verify it once, and understand the fine print on bonuses before you claim them. Getting this right early means smoother cashouts later.
Register and verify — one time only
Signing up takes a couple of minutes: register with your mobile number, set a password, and confirm the OTP. You must be at least 21 years old, as Philippine law requires. Before your first withdrawal you complete KYC (Know Your Customer) — a one-time identity check that takes 24–48 hours to review. It is a PAGCOR requirement that protects your account, not red tape we invented.
- Accepted IDs: Philippine passport, SSS card, UMID, PhilHealth card, driver's license, or PRC ID.
- Your name on the ID must match the name on your account and your GCash wallet.
- KYC is done once — after it clears, cashouts are self-service.
How welcome bonuses and wagering work
A welcome bonus adds funds to your balance, but it comes with a wagering requirement — a multiplier showing how much you must bet before the bonus turns into withdrawable cash. If a ₱200 bonus carries 20x wagering, you need ₱4,000 in qualifying bets before you can cash it out. The bonus is real; the wagering is the condition attached to it.
| Term | Meaning | Example |
|---|---|---|
| Wagering (playthrough) | How many times you must bet the bonus | 20x on ₱200 = ₱4,000 in bets |
| Game weighting | How much each game counts toward wagering | Slots often 100%; some games count less |
| Min odds | Sports legs may need a minimum price to qualify | Legs below the stated odds won't count |
| Time limit | The window to finish wagering | Unfinished bonuses expire when the timer ends |
Claim a bonus without regret
- Read the wagering multiplier and time limit before you opt in — a big bonus with steep wagering can be worse than a small, easy one.
- Check which games count and at what percentage, so you don't wager on something that barely moves the requirement.
- Only claim what you actually plan to play through; a bonus you can't clear just locks up your funds.
- Never feel pressured — you can play with your own deposited cash and skip bonuses entirely.
Frequently Asked Questions
How old do I need to be to register?
You must be at least 21 years old to open an account and play, in line with Philippine gaming law. Age is confirmed during KYC.
How long does verification take?
KYC review takes 24–48 hours and is a one-time step. Submit a valid government ID such as a passport, UMID, SSS card, driver's license, PhilHealth card or PRC ID that matches your account name.
What is a wagering requirement?
It's a multiplier on a bonus showing how much you must bet before the bonus becomes withdrawable. A ₱200 bonus with 20x wagering means ₱4,000 in qualifying bets. Always read it before claiming.
Do I have to take the welcome bonus?
No. Bonuses are optional. You can deposit and play with your own cash and withdraw winnings without any wagering condition attached.
Can I set limits on my own account?
Yes. Daily, weekly and monthly deposit limits, plus reality checks and self-exclusion, are available in your account settings at any time.